Shipping and Return Policy
When will my order ship?
It is our pleasure to reassure you that any in-stock items ordered before 12 pm CST will ship the same day. Furthermore any in-stock items ordered after 12 pm CST will ship the next business day. Any backordered or non-stock items will take usually 2-3 days (or longer) to ship. Call our customer service department for more specific shipping questions.
How will my order ship?
Your order will ship the most economic way possible depending on its destination. CTC Supplies, Inc. uses our own truck, UPS and Common Carrier and will help you decide which method would be the cheapest, fastest method of shipment.
How long will UPS orders take?
Follow the chart below to determine your UPS shipping time.
Where will my order ship from?
Most orders will ship from our main warehouse in Milwaukee, WI.
CTC Supplies, Inc.
3845 N. Bremen St.
Milwaukee, WI 53212
CTC Supplies, Inc. stands by its products, however if you are not satisfied with your order, please call us immediately so that we can help facilitate your return.
CTC Supplies, Inc. accepts returns of stocked merchandise only. Keep your unused products in their original packaging to return to us within 60 days.
Any merchandise that you have used or washed is not returnable.
Return of stocked items received within:
0-60 days of invoice date - Allowed with Manager Approval –
61days or longer - - No Returns Allowed
Upon receipt of your return, we will issue a replacement, refund or credit. Please allow 7 days after we receive the return to process your refund.
Special order items, discontinued items, damaged items, non-stock/closeout items are not returnable and certain items are subject to a 15% restocking fee.
Shipping charges are not refundable unless there is a manufacturer’s defect.